Privacy Policy – dior888

1. Introduction

dior888 ("we", "our", "us") is committed to protecting the privacy and personal data of all users who access or register on the dior888 platform ("Platform"). This Privacy Policy ("Policy") describes the categories of personal information we collect, the purposes for which we process that information, with whom we share it, how long we retain it, and the rights available to you as a data subject.

By registering an account, accessing the Platform, or otherwise using any of our services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue your use of the Platform immediately.

This Policy is to be read in conjunction with the dior888 Terms and Conditions and Responsible Gaming Policy, both of which form part of the contractual relationship between you and dior888.

2. Personal Data We Collect

dior888 collects personal data in the following categories:

2.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, email address, Malaysian phone number, and chosen username and password.
• KYC / Identity verification documents: Government-issued photo identification (MyKad or valid passport), proof of address (utility bill, bank statement), and selfie images for liveness verification where applicable.
• Financial data: e-Wallet account identifiers (Touch n Go eWallet, Boost), bank account details (Maybank, CIMB, Public Bank), and cryptocurrency wallet addresses (USDT TRC-20) used for deposits and withdrawals.
• Communications: Records of your correspondence with our customer support team, including live chat transcripts, email exchanges, and any feedback or complaints submitted.

2.2 Information Collected Automatically

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and time zone.
• Usage data: Pages visited, games played, session duration, bet history, transaction logs, promotional interactions, and navigation patterns within the Platform.
• Cookie data: Session cookies, persistent cookies, and similar tracking technologies as described in Section 8 below.

3. How We Use Your Personal Data

dior888 processes personal data for the following purposes:

• Account management: To create, operate, maintain, and close your dior888 account, including processing your login credentials and verifying your identity at registration and at withdrawal.
• Transaction processing: To process deposits and withdrawals in MYR and USDT, reconcile accounts, and maintain accurate financial records.
• Regulatory compliance: To fulfil our obligations under applicable anti-money-laundering (AML) regulations, Know Your Customer (KYC) requirements, and gaming licence conditions — including age verification to enforce our strict 21+ access requirement.
• Responsible gaming: To monitor account activity for indicators of problem gambling behaviour, enforce self-exclusion requests, apply deposit and loss limits, and communicate responsible gaming information to players who may be at risk.
• Fraud prevention and security: To detect, investigate, and prevent unauthorised access, cheating, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms and Conditions.
• Customer support: To respond to your queries, resolve disputes, process complaints, and improve the quality of our support services.
• Platform improvement: To analyse usage patterns and player behaviour in aggregated and anonymised form for the purpose of improving Platform features, game selection, and user experience.
• Direct communications: To send you account-related notifications, transactional messages, and — where you have consented — promotional communications about dior888 offers relevant to Malaysian players.

4. Legal Basis for Processing

dior888 processes personal data on the following legal grounds:

• Contractual necessity: Processing required to perform our contractual obligations to you as an account holder — including account creation, transaction processing, and customer support.
• Legal obligation: Processing required to comply with AML legislation, KYC requirements, gaming licence conditions, and applicable data protection law.
• Legitimate interests: Processing carried out for the legitimate interests of dior888, including fraud prevention, platform security, and improving our services — balanced against your rights and interests as a data subject.
• Consent: Where we rely on your consent to process data — for example, to send marketing communications — you may withdraw that consent at any time by contacting our support team or using the opt-out mechanism in any marketing message.

5. Data Sharing & Disclosure

dior888 does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients where necessary:

• Payment processors: Third-party payment service providers facilitating deposits and withdrawals, including e-wallet operators and banking partners serving Malaysian players. These parties process data solely for payment processing purposes and are contractually bound to protect it.
• Identity verification providers: Third-party KYC and identity verification services that process your identity documents and biometric data on our behalf to fulfil our regulatory verification obligations.
• Gaming content providers: Game software providers whose titles are hosted on the Platform may receive anonymised session data for the purpose of game performance monitoring and RNG certification.
• Regulatory and law enforcement authorities: Where we are legally required or compelled by order of a competent authority to disclose personal data — including disclosures to gaming regulators, financial intelligence units, or law enforcement agencies in connection with AML investigations.
• Professional advisers: Legal, accounting, and auditing professionals bound by confidentiality obligations who assist dior888 in the operation of our licensed business.

Any third party with whom we share data is required to implement appropriate technical and organisational security measures and to process personal data only for the specified purpose.

6. International Data Transfers

dior888 operates as an internationally licensed online gaming platform. Personal data collected from Malaysian players may be transferred to, and processed in, countries outside of Malaysia. Where such transfers occur, dior888 takes appropriate steps to ensure that your personal data is subject to an equivalent level of protection as it would receive under applicable Malaysian data protection standards, including through the use of contractual safeguards with data recipients.

7. Data Retention

dior888 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any applicable legal, regulatory, or contractual retention obligations. Specific retention periods are as follows:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, as required by applicable AML and gaming regulatory obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support records: Retained for three (3) years from the date of closure of the relevant support case.
• Marketing preferences and consent records: Retained until consent is withdrawn or your account is closed, whichever is earlier.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with dior888's internal data disposal procedures.

8. Cookies & Tracking Technologies

dior888 uses cookies and similar tracking technologies on our Platform. The categories of cookies we use are as follows:

• Strictly necessary cookies: Required for the Platform to function, including session management, login state maintenance, and security token validation. These cannot be disabled without impairing Platform functionality.
• Analytical cookies: Used to collect anonymised data about how players navigate the Platform, which pages they visit, and where errors occur. This data is used solely to improve Platform performance and user experience.
• Preference cookies: Used to remember your language settings, display preferences, and other customisation options you have selected during your sessions.

On your first visit to the Platform, you will be presented with a cookie consent notice. Strictly necessary cookies are set automatically. You may decline non-essential cookies at any time via your browser settings; however, this may affect the functionality of certain Platform features.

9. Your Data Subject Rights

Subject to applicable data protection law, you have the following rights in relation to your personal data held by dior888:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To request correction of inaccurate or incomplete personal data.
• Right to erasure: To request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations.
• Right to restriction of processing: To request that we limit our processing of your data in certain circumstances.
• Right to data portability: To receive a copy of the personal data you have provided to us in a structured, machine-readable format.
• Right to object: To object to processing of your data carried out on the basis of legitimate interests, including processing for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Protection team at [email protected]. dior888 will respond to verified requests within 30 days. In certain cases, we may be required to retain data notwithstanding an erasure request — for example, where retention is required by gaming regulatory or AML obligations.

10. Security Measures

dior888 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including identity documents and financial account details.
• Role-based access controls limiting access to personal data to authorised personnel on a need-to-know basis.
• Regular penetration testing and security audits by independent third parties.
• Mandatory two-factor authentication for all internal administrative access to systems containing personal data.
• Segregation of player funds from operational accounts to protect your financial interests.

11. Children and Minors

The dior888 platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is enforced through our mandatory KYC process. If dior888 discovers or is notified that an account belongs to a person under 21, the account will be immediately suspended, any balance will be frozen pending investigation, and all personal data associated with the account will be handled in accordance with applicable law and our regulatory obligations.

If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

dior888 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to registered account holders via the email address on record or by a prominent notice on the Platform at least 14 days prior to the effective date of the change. The "Last Updated" date at the top of this Policy will always reflect the most recent revision. We encourage you to review this Policy periodically.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or our data processing practices, please contact the dior888 Data Protection team:

• Email: [email protected]
• Subject line: Privacy Policy Enquiry
• Response time: We aim to acknowledge all privacy-related correspondence within 48 hours and provide a substantive response within 30 days.